From uPVC windows and doors to conservatories and porches, we can bring high quality home improvements to your home. With our years of experience, we can transform your home. Whether you want to improve how it looks or make your home more energy efficient, we have the right products to help. Our family-run company, based in Essex, has been transforming homes throughout the Southeast since 1968.Enjoy our extensive product range; there's something to suit all homes, styles and budgets. We want to help you create your dream home so take a look at our stunning range and then get in touch to bring your ideas to life.
Services
Smiths is a family-run double glazing and home improvement company that have been improving homes in the South East since 1968. Based in Essex, we have an established and successful history of high-quality service that we'd like to bring to your home. We have a close-knit team of professional installers and designers.
We pride ourselves on being a family-run local company that can still undertake large projects and have access to a high-quality supply of products. We travel anywhere around the South East including London, Essex, Kent, Surrey, Sussex and Hertfordshire. We're bound to have worked on a home near you and will understand what trends work in your area.
But what if you do not have the cash or funds available right now but still need to improve? We've got you covered, as we have finance options available for people in a variation of circumstances. Spreading the cost of your home improvements with our products is a convenient way to improve your home.
Improve your homes energy efficiency as well as its kerb appeal with 50% off selected windows. Upgrade to double glazing or wake up your tired windows. With this fantastic offer, you can enjoy new and improved windows now and pay for them over a time that suits you. Add the finishing touch to your home with free guttering when you order from our reliable range of fascias and soffits.
Reviews (10)
Paul S.
Jun 21, 2022
Update 20/06/22 Still no respose from Smiths glass, though i did manage to speak to someone called Gary who said he woud pass my details on. Please Please Please think very hard before using this Company Update: 13/06/2022 They sent someone round just in December and he agreed that the issues need to be sorted by Smiths, but since then no response from Smiths, I even visited their factory and was told the service person was away on holiday but would sort out as soon as they got back, that was back in February.
The after sales and warranty seems to be worthless. The Issues: Colour peeling off and fading, sealed units breaking down, facias falling off, inside capping never fixed correctly in the first place. Please think very carefully before using them. I will update this review weekly from now onwards From day one I had nothing but trouble from this company, I have now had a warrenty issue with them since April 2020 and they havent even had the decency to get back in touch to at least acknowledge reciept of email sent on their system. dont touch them with a barge pole you will be dissapointed.
Still trying to get an answer from this company. as for the response from the company posted below, they are just trying to deflect away from their poor service. Think twice before you order.
The after sales and warranty seems to be worthless. The Issues: Colour peeling off and fading, sealed units breaking down, facias falling off, inside capping never fixed correctly in the first place. Please think very carefully before using them. I will update this review weekly from now onwards From day one I had nothing but trouble from this company, I have now had a warrenty issue with them since April 2020 and they havent even had the decency to get back in touch to at least acknowledge reciept of email sent on their system. dont touch them with a barge pole you will be dissapointed.
Still trying to get an answer from this company. as for the response from the company posted below, they are just trying to deflect away from their poor service. Think twice before you order.
Samantha Pattison
Jun 09, 2022
DO NOT give this company any time or money. This company is atrocious and they are cowboys. I have left a deposit, brickwork removed from my home twice and one occasion I wasnt even home. Engineer didnt know what he was doing asking me what he should do. They took my deposit money and didnt return calls. Bearing in mind they opened a branch shop on my road you would think they would do better. And Ryan who writes the responses to the reviews does not exist. @Smiths: thanks for nothing. Company should be closed.
Donna Dryhurst
May 19, 2022
I have just just had my windows, doors and conservatory with Smiths. After I said I wouldn't ever have them again as they messed up my old house. The men turned up on Monday 16th may 2022 at 9am left at 11.30am saying they are done for the day. When all they done was take off my old conservatory roof and windows, left me when no roof and only the new frames, with a thin plastic sheet to cover my radiator and flooring (incase it rained)!
They said they will turn up at 7.30am on Tuesday 17th may however I had to call the office at 9.30am (2hours late) to be told they are on there way! I had no call to say there going to be late and the reasons why! The guys (Laurence he name was) said the van wouldn't start! Anyway again they left at 12.30 for in total worked 5 hours in 2 days. Wednesday they arrived at 8am! Cracked on with the work as they have all the windows doors and still the conservatory left to do!
To say they rush it all is an understatement, they had their music loud while I was working from home! Messing about like it was a party. I was left shocked, as soon as the men left at 4pm I get a call from Gary (office) asking for the rest of the money 12.5K I mean the men just left my house and they are quick to get your money without letting you inspect the work before hand!
I am left now going to the local papers and writing a letter to the directing manager due to the dodge work they have done! I called the office spoke to Gary again and he said he will get back to me, I am still waiting. I will show and upload pictures I have taken, if I can, DO NOT USE SMITHS, cowboy builders and the customer care are useless. The business needs to be shut down completely. I will NOT recommend this "company" again!
They said they will turn up at 7.30am on Tuesday 17th may however I had to call the office at 9.30am (2hours late) to be told they are on there way! I had no call to say there going to be late and the reasons why! The guys (Laurence he name was) said the van wouldn't start! Anyway again they left at 12.30 for in total worked 5 hours in 2 days. Wednesday they arrived at 8am! Cracked on with the work as they have all the windows doors and still the conservatory left to do!
To say they rush it all is an understatement, they had their music loud while I was working from home! Messing about like it was a party. I was left shocked, as soon as the men left at 4pm I get a call from Gary (office) asking for the rest of the money 12.5K I mean the men just left my house and they are quick to get your money without letting you inspect the work before hand!
I am left now going to the local papers and writing a letter to the directing manager due to the dodge work they have done! I called the office spoke to Gary again and he said he will get back to me, I am still waiting. I will show and upload pictures I have taken, if I can, DO NOT USE SMITHS, cowboy builders and the customer care are useless. The business needs to be shut down completely. I will NOT recommend this "company" again!
Joe Hobbs
Apr 24, 2022
Ben Rafidi
Apr 15, 2022
Unfortunatley there isn't a star low enough for this company. Sad to say I did some time working there and they don't pay and rip everyone off in their tracks. I expect someone from the company will try to come on and argue otherwise, but fortunately I've kept all correspondence or lack of I should say. I've given plenty of time to pay (over 2 months) but as I haven't been payed for time worked I have been left with no choice but to leave this review. They claim the old management team have all left and its all better now but its just the same.
Darren Newman
Apr 13, 2022
Danesh Kamali
Apr 09, 2022
Steve Nightingale
Apr 03, 2022
Initially gave a 5 star. Scott the fitter is first class.but 14 months after installation the first window misted up, followed within another month the second window misted. Contacted Smiths and got an automated reply saying how busy they are and that they would contact me. Never got a reply so emailed again. After 6 months of no reply I got a call and I thought great we can get this problem solved.
It was a sales call asking if I wanted more windows. Told them about my issues and they said someone would call me. Have had 4 sales calls and not 1 call concerning there poor windows. Gave up now, it's a hard lesson to learn but my god this is the worst company for customer care ever. Do not use.
It was a sales call asking if I wanted more windows. Told them about my issues and they said someone would call me. Have had 4 sales calls and not 1 call concerning there poor windows. Gave up now, it's a hard lesson to learn but my god this is the worst company for customer care ever. Do not use.
Samuel Arundell
Feb 09, 2022
Where do I start, the windows themselves look good, the price is good, but the service is appalling. I am locked into a legal process with Smiths, so I will resist saying too much. But anyone using Smiths should be aware they are not fensa registered as they claim, this will cause you serious issues if you do not seek planning permission, when it comes to selling your property.
You can also be fined for carrying out works that are notifiable, hence using a competent person scheme like fensa is advisable. If you, like I, have had windows and doors fitted by Smiths, then those are worthless without planning permissions. be warned!
You can also be fined for carrying out works that are notifiable, hence using a competent person scheme like fensa is advisable. If you, like I, have had windows and doors fitted by Smiths, then those are worthless without planning permissions. be warned!
Heather Meider
Aug 31, 2021
The only reason I have given them 3 stars is because of poor after sales service. Left for months not knowing what has happened to my order. Ordered at end of May. Finally managed to speak to the manager, and received a call back saying the door would be fitted next day - 9.9.21! The Sales person, and the fitter was absolutely excellent. I cannot fault them. Fitter was tidy and cleared up any mess made whilst refitting etc. Would I recommend them? No. As stated only because of poor after sales service.
