Hi-Lite Windows Ltd

First class service and installation. I had a number of quotes and Hi-Lite were very relaxed with no hard sale. There is no real pressure on time and a lot of effort to make sure you get exactly what you are after. I took a bit of time to get used to this more laid back approach, but it is a significant purchase, so having time to reflect on decisions resulted in a much better result.

I used them for Windows and doors, as well as guttering and facias. The installation team are brilliant fun and very skilled. They also drink tea like it is going out of fashion. The five star review is partly due to their quality product, the quality of the windows and doors is first class, you can see and feel the difference. The other reason is due to the team going over and above when installing.

There are a number of examples, one being the dorma had very little insulation, so I bought some more and the guys fitted it for me. As the guarantee is backed by Fensa, you get an option to have a Fensa survey which I booked. the engineer reviewed the installation in detail and reported no issues.

Don't waste your time. Late for appointment and still waiting to receive quotation 8 weeks later, despite phone call and personal visit to the showroom. Not worth any stars!

The personal service was good, the work was carried out in a few hours with no mess left behind anywhere & very little damage was caused to the to the surrounding brickwork. The window and door is just what we wanted and was good value for money. We would be happy to use this business again and to recommend it to others.

Disappointing and frustrating experience with this company. After New Windows installed, FENSA inspector attended and pointed out none were kite marked and needed replacing again. This proved to be a protracted process with poor communication from Hi Lite. No formal letter of apology or offer of compensation received for inconvenience this caused us. Based on our experience we would not recommend this company.

Awesome firm. We were let down big time by our double glazing installers, and so we turned to a local firm. Hi-Windows were here the same day to sort us out, and after some phone issues, back the next week to adjust one of our hinges. Fully appreciate this friendly local company. Mark

We are so pleased with our newly installed windows and door. The workmanship was exceptional, with thanks to Jim, Mark and Jake who were tidy, efficient and courteous at all times. We would highly recommended Hi - Lite windows and wouldn't hesitate to use the company again.

So sad. I had a lovely chap out to measure up and never heard from them again since I said I wanted to refurbish as I couldn't afford new windows. I needed just a few new panes and some hinges :- obviously not enough money in the job, but would have appreciated a response to my four emails.

We bought new Rosewood effect PVC doors, french doors and windows for our house from John at Hi Lite Windows at least 15yrs ago. We spent the money to get good quality products that would last well and that is exactly what they have done. I cleaned them all inside and out this year and they still look as good as new. Customer service is excellent and any minor issues we had were quickly sorted without any fuss. Thank you Hi Lite!

A big thank you to your company for helping my 83yr old mother out at such short notice yesterday. She had trouble locking the doors and had phoned the council the day before. They left her unable to lock the doors all night when they said someone would attend. I live 200 miles away so I could not sort it at short notice. Your company supplied these patio doors many years ago and they have been faultless. I highly recommend this company. Many thanks again Mr L Gladwin

Mum had Hi Lite windows come to replace her conservatory roof. Mum's review of work carried out - I highly recommend Hi Lite windows. Prompt, friendly and efficient. Site always left clean and tidy at the end of the day. An EXCELLENT job done, very satisfied. Cath Green.

We are so pleased with our windows and new front door which is a beautiful colour of green and the glass in the door is also stunning, good craftsmanship, very little dust, kept the men watered with tea, would highly recommend Steve and Marianne James

Excellent service and very clean. Hi-lite windows took pride in there work and did not rush the job. Always courteous and would recommend them to anybody. First class.

I highly recommend this company. The value for money is exceptional. The fitters were brilliant; professional, friendly and precise. They went above and beyond to make sure we were happy with the job.