CR Smith

Unfortunately I made the mistake of inviting CR Smith to my home to discuss a new front door, after speaking to their rep in B&Q. What started as an amicable conversation became quite nasty when the sales rep Stuart realised I wasn't going to buy a door that evening. Hard-sell lines such as 'are you the type of person who walks past a sale then comes back and buys the item at full price' were used, as was some ridiculous process of coming up with an apparently random price which, despite various "discounts" being applied, turned out to be about 800 (over 30%) more expensive than what I found the same door for elsewhere.

Despite what they make out, CR Smith do not produce their own 'Timberplus II' doors - they are a reseller/installer for Solidoor, and there are much cheaper and friendlier companies selling the same thing; check the Solidoor website for details.

There finishing touches. Have to leave a 1 star as it won't let me give them a 0. Cracked patio glass. Holes and dents in my walls. 4 times someone has been out sofar because doors would not lock. Windows not fitted properly so needed fixed. Windows and doors not sealed properly leaving holes and gaps round them all. Gray windows frames that where not painted properly so someone needed to come out with a PEN to touch them up. Dents holes and rips left in my flooring and they don't want to pay for all there damage to my property as Mark said it's not in his report.

Recently moved in to a new build home in the Cowdenbeath area and we have CR Smith windows fitted. They look great and we've had no issues at all with drafts or condensation. The safety locks are great for leaving windows open when kids are about and the easy adjustment to open them out fully so you can clean them inside and out yourself is brilliant! Would recommend

Well, I'd like to write a review, but after asking for a quotation (or even estimate) heard nothing more. I had actually visited their office in Dunfermline and handed over my window measurements and email address after discussing sash windows with 'Adam'. Several weeks went by and still nothing. When I visited my local B&Q there was a CR Smith rep at the entrance, promoting the company. I asked if he would look into it. He agreed and now several more weeks have gone by.nothing! (And yes, I've been checking my junk-mail folder). Weird.

I recently used CR Smith Fix to repair the windows when I moved house. I was very impressed by their level of service and kept well informed throughout. The workmanship was excellent and i'll be using them again in the new year for further home improvements.

Excellent service from start to finish. The Representative who visited me at home was polite and very knowledgeable. The installation went smoothly and my Windows are beautiful. Would use CR Smith again.

Had windows installed couple of weeks ago - absolutely gorgeous. Service end to end superb, kept informed throughout. Craftsmen (installers, plasterer, painter etc) all excellent, friendly and tidy. Couldn't have wished for better and all done within 3 weeks of placing the order. Happy Christmas and a happy new year to all at CR Smith!

My mother bought windows and doors from CR Smith and the difference they have made to house is exceptional - they look great inside and out - she is delighted. She would highly recommend to anyone considering.

We replaced the original timber windows to double glazed sliding sash and they have made such a difference to the look and warmth of the house. The joiners were really brilliant - very tidy, efficient and pleasant. Would definitely recommend CR Smith.

Cr smith fitted new sliding sash windows to our home with oak lined sills. The windows look amazing both inside and out. The sliding sash although pvc looks like wood and the operation is fantastic. The only down side is that after paying upto 1500 a window they provided a sash pile that probably cost 2 quid. We went via ebay and bought a decent one for 28. Fitting though was good.

They cleaned up after them. Customer service would be scored at 3 out of 5 because i got the feeling they just wanted us to go away but ww gotthere in the end. Would i recommend them? I suppose i would

Over priced windows and doors ( 11,000+ ) which were badly installed. Doors are badly designed and are a trip hazard as you have to step out over the sill. Only reason they have got 1 star is due to the guy who came to repair all the botch ups. Windows put in during November 2014 and last visit from repairman was June 2015. Cement around window broken, sealing of 3 windows needed replacing as cracked, window scratched and had to be replaced, front door leaked 3 times, front door would not close properly 6 times, initial spec for kitchen and bathroom not followed, gap left between utility room window and unit, sealant put on top of dust and rubbish from taking out old window, untidy finishing on inside of most rooms, 2 windows letting draughts in -1 replaced, 1new gasket put around it, mess left behind both inside and outside resulting in 2 car tyres needing replaced and my hoover being left broken. I have never spent a winter so cold in my house, we were unable to keep the heat in. I would personally advise anybody thinking of going to CR Smith to avoid them.

Were to start we had a conservatory installed 5-6 years ago1 year later.tons of woodlich wondering around the conservatory floorwen winter arriveswater pouring in throught the corners.also.the lead seal was put on incorrectly installed and leaked.we called and asked them to come and fix itthey stalled and stalled for over 2 years untill the warrenty ran outthey never helped or even tryed to repair the leaks and cracks. and they have the bloody cheek to phone daily now askin if we want fekin windows awful service.they should be ashamed of themselfs

Avoid CR Smith and look elsewhere for a company that focuses on delivering quality and substance rather than just a slick and persuasive sales and media front. Over a year ago, I engaged C.R. Smith to replace all the windows in my flat. From the outset there were innumerable problems caused by poor workmanship, defective materials and overall finish.

These included several internal timber sills which were cracked and had to be replaced; lack of sealing around the vents; screws inserted at angles and not countersunk; sealant very messily applied. There was also totally inadequate protection for the contents of the flat against dust and debris. Worst of all, many of the windows were far from airtight and much inferior in terms of insulation to the ones that they replaced. C.R. Smith recently tried to remedy this by inserting larger gaskets around the windows, which then fell off in one case the first time that the window was opened.

During the cold weather, certain rooms were virtually unheatable, so bad was the insulation. During some remedial work, one of the sills sustained damage with a deep gouge. C.R. Smith ended up being issued with a final warning letter of legal action if these issues are not resolved. Recently the joiners came again and replaced all the gaskets and a pane of glass that was scratched during the original installation.

Guess what? When one window was opened the gaskets instantly peeled off. Sealant is very visibly and sloppily applied and the replacement pane of glass is far from straight. I would originally have been prepared to give two stars on account of the fact that CR Smith kept good contact and were prepared to come round and do remedial work. They have been on the whole very courteous and given the appearance of trying to remedy the problems. However, what value is this if they never seem to be able to get things right?

Their inability to achieve basic competency in a routine job is, for an established company at least, little short of breathtaking. I am sorry but after a year and a half of constant hassles my patience is at an end. Other people may have had much more positive experiences of this company, but mine would not enable me to recommend CR Smith to anyone.