Classic Doors & Windows Ltd

What a great company. I went in today stuck with one of my doors that they didn't fit and they helped me no questions asked. Great customer service, I wish more businesses were this helpful even when it's not a financial benefit to them.

Inconsiderate staff. Parked blocking road in Sherwood yesterday (junction of Woodville and Haydn Rd.s, 10.20am). Please ask your drivers to park legally, this reflect very badly on the company.

This is second time using classic windows and delighted with them again This time we had good competitive price for 7 windows and one door, all members of staff from the first call to make an appointment for representative to come. Martin who measured, surveyor checking measurements and the fitting team Rodney & Lee were polite respectful of our property and did a superb neat job, The door is to be fitted shortly as not in stock when windows fitted, but not a problem, and will no doubt look splendid when completed Would highly recommend

There was a 2 months delay installing my new door as 'they had problems'. It would be all ok, but the day when the door was installed they harassed with with 20 calls one after another by two different colleagues to pay them outstanding balance immediately, despite of the fact that I clearly explained I was at work and could not attend to my banking right at that moment as they demanded. When I said I'm at work and will pay you tomorrow they bullied me and accused me of ' withholding the money' and were quite rude. I

Lovely door and reasonable price hence the 2 stars. Sadly that is where the positive ends. We had a door fitted in December 2019, there was a mark on the glass, a bit of the colour had come off and we wanted a restrictor fitted so we rang and spoke to them the very next day. Someone came out to look, no further response, so then we phoned up again and they couldn't see anything in their records about the visit so they sent someone again. Again, no further response.

Then lock down happened so I waited for them to get in touch once things eased on the lock down restrictions. Nothing. I rang again, no info in their records so they wanted to send someone to look at it yet again. I had someone due to come, that got cancelled by them, then I rang again and someone was due to come out, I told them I needed it to be 15 minutes later as I wouldn't be back from work in time.

They agreed. Message not passed to the person coming out so I waited in all afternoon and he didn't show, when I spoke to him he had been and gone as I wasn't in. I sent him pictures of the problem as requested. Still heard nothing back. Rang again to find out when someone is due to do the work. Again they can't find any record of the visits so they want to send someone to look at it. Again!

Only now, we have 2 more faults with the door. I'm hoping they prove me wrong and do a great job at sorting out the problems, and soon. However, due to the terrible customer service I can only give it 2 stars. Incredibly disappointed and wouldn't recommend them unless you have time to chase them up continuously and sit in for countless unnecessary visits.

We have purchased 16 windows, french doors, 2 composite doors and 2 sets of bifolds to be completed in 2 phases. After multiple quotes and confusing information classic provided the best price quote at the highest quality. Writing this review after completion of phase 1 and we are so happy, classic have been highly accommodating of our plans, turned up on time and completed the works to an exceptional quality.

The attention to detail is excellent compared to those who had their new windows fitted a few weeks back, ours have bricks cut out at the window ledge to slot back in and looks so neat, whereas over the road have grey concrete which looks messy. I have since heard friends and family use classic and are always happy.

Zero star review if there was one to select! Had 2 doors from this company.poor quality but for some reason put up with them like this for a a few years. Finally they won't even open and close now.i paid for a professional independent fitter to see if he could sort them and was told the problem is the internals or the doors. I contacted Classic to ask about the warranty. fully understanding that it's probably expired but expected them to come take a quick look ( maybe this would of led to them charging me for sone new parts or at the worse I probably would of brought 2 new doors of them ) the lady was defensive, rude and basicly fobbed me off in every way possible!

Don't deal with company please Remember all I had was a problem that could of been remedied by new parts or if they treated me right a sale for them for 2 new doors but the attitude from them meant neither could happen Oh also I'm still waiting for a message back from the director.guess what? No one has come back to me If there was a zero rating I would of selected it Shame on you classic. when lockdown is over maybe invest in a customer service course

Terrible install, terrible customer service you have been warned if this saves one person from having to go through the dissapointment I have I will be happy but you will be promised the earth but won't get it!

We ordered 2 new doors that's been fittered today. we are very pleased with them the service is a 5 star from start to finish. communication with us was brilliant. and a really good price. we would very highly recommend classic windows and doors. Thankyou

Reliable hard working window installers. I've used classic on two separate occasions now, initially for replacement windows and then for a window to French door conversion. Competitive prices and nice products. Really impressed on both occasions with the builder and fitters. Don't expect the guys to turn up in cravats with quinoa and falafel pita breads, the fitters are old school, they're in and out in no time, with good workmanship and zero mess left behind. Just put the kettle on for them and let them get to it! Will definitely use again and also recommend to others

Excellent service, an amazing high quality front door fitted by 2 professional guys. Amazing job all round. Will definitely use you again when we are ready to buy new windows.

Fantastic from start to finish. Classic have been working with us for the past 18 months to make our house renovations perfect. We've had new doors, aluminium bifolds, replacement windows and a new 3m feature window from them. They have taken the time to understand our project and help make our house look amazing on the outside as well as being warm and secure.

The prices are great and I know the windows and doors will last a life time, great quality and really well fitted. We've had lots of great comments from family friends and neighbours and I'd definitely be recommending them to anyone!

Spoke to Sheelley on the phone, one of the rudest encounters i've had from someone when i was genuinely trying to advise them on an issue, she hung up before i could even tell her what the problem was. Terrible phone manners and extremely rude. If i could put zero stars, i would.

Called for some estimates and advice and I found them to be very helpful and informative. We've not progressed with having the windows fitted yet but will definitely be considering Classic D&W when we do