Gosport Home Improvements Ltd

Richard came round before Christmas 2021 to give me a quote and advise for a conservatory and I never heard from him again.

As a disabled driver I take great care in my driving. This companies driver entered the brockhurst roundabout in the right hand lane, which would lead them down to military road but without indicating and forcefully pushed into the left hand lane forcing me into the bus lane. I have no idea why you would do this in a marked company van but if this is why attitude on the road, I can only imagine the problems they cause as a business. Reporting to the police although they won't do anything but will provide them my dash cam regardless.

My son broke a bathroom a bathroom window and they turned round a new one in a couple of hours. Couldn't ask for any more. Many thanks.

Awful customer service with arrogant and rude workmen. Started extremely loud work at 7am waking all children in the house up. When approached the workmen pretended not to hear anything and we were told we had to put up with it. When they were asked to keep the npise down until an acceptable time they purposely got louder. Awful experience that lost a lot of future custom.

Initially when they came to fit our patio doors it became apparent that the frame had been made to the wrong spec. The fitters managed to install it temporarily to make it secure and weatherproof as best they could. This was caused by a simple mistake in transferring the information to the manufacturers. We had to wait 4 weeks for the new frame to be made which was disappointing.

However the final fitment went ahead in a straightforward manner and we are pleased with the workmanship and new door. The fitters were polite, friendly and cleaned up after themselves so we could not fault them in any way. In the end the outcome was satisfactory. Thank you.

As some who works this company will not give me a date to fix my window that is a small job I have had 2 phone calls about 2 week ago to look at the job but both times I was at work when they wanted to see the job since then they have not been in touch with me I need a date with they will not give me

Poor customer service and accounts keeping. My 92 year old mother had some work done by GHI and paid for it by debit card over the phone immediately. She was subsequently called 2 or 3 times by Gary asking for payment which she told him had been made. An invoice was also sent. When I, her daughter, called GHI it was eventually discovered that the person who had taken her payment over the phone had not checked the spelling of my mother's name and the payment had not been credited to her. (You have to wonder where the money went when the bill was paid and how GHI lost track of it.) I then asked the accounts lady if she would send a letter to my mother apologising for their error as she had been a loyal customer over the years and was upset that they were asking her for money which she had paid.

Lots of self justification and passing the buck followed. An apology to my mother would have been a simple kindly gesture but 5 weeks on nothing has happened. These are not people we would choose to do business with again.

The best in the area for Windows & doors. Richard and his team go more than the extra mile.

Highly recommend - replaced our dilapidated old conservatory with a beautiful new one, as well as putting up cladding on front and back of house. Lovely team of people and nothing too much trouble. Pleasure to deal with and couldn't be happier with the result.

Would highly recommend GHI to any of my friends, excellent workmanship, could not be happier. Fitters left the work areas spotless.